With more than 40 years of experience in financing commercial vehicles, we've heard plenty of questions regarding lease and loan agreements. Here you'll find answers to the most common. Can't find your answer? Contact a Daimler Truck Financial representative for help.
How will I be invoiced for my monthly payments?
A: An invoice will be generated from our system 17 days before your due date and sent by regular mail. For added convenience, you can sign up for our Auto Pay Plan or our paperless eBill option at www.daimler-truckfinancial.com.
How can I make my payments?
A: We offer multiple payment options to fit your needs, including Auto Pay, online pay, Western Union and more. Find the perfect payment option here.
To whom do I make my checks payable?
A: Checks can be made payable to Mercedes-Benz Financial Services.
How will I know a payment has been completed via Auto Pay?
A: Your bank statement will show a debit for your monthly payment amount, made to DAIMLERTRUCKFIN
If I am making a payment by the Auto Pay Plan and I change my bank information, what needs to be done?
A: You can update your Auto Pay Plan information directly on www.daimler-truckfinancial.com.
When changing jobs, are there any other issues I need to consider regarding my loan (Note and Security Agreement) or lease with Daimler Truck Financial?
A: If your truck insurance coverage is obtained through your employer, please notify your insurance agent and instruct them to list Mercedes-Benz Financial Services USA LLC as loss payee and additional insured for loan contracts and Daimler Trust as loss payee and additional insured for leases. The agent should then send Daimler Truck Financial a copy of the insurance certificate (via mail), to the attention of the Client Services Department
When is my Year-End Interest Statement available and how can I obtain it?
A: Year-End Interest Statements are available after January 31st of each year and can be obtained online at www.daimler-truckfinancial.com.
As an owner-operator, I travel quite a bit and am not always available to handle issues about my account. Is there any way I can assign a third party to manage or discuss my account with Daimler Truck Financial?
A: Yes. Daimler Truck Financial requires you to provide verbal authorization to disclose account information to a designated person Contact Client Services to authorize.
How can I obtain an amortization schedule of my loan?
A: Amortization schedules are only available to customers financing under a Note and Security Agreement. Please contact Client Services or Fleet Services to obtain a copy of your schedule.
How do I get a copy of my title?
A: You can obtain a copy of your title by calling the Customer Service Center at (800) 222-4221 or by submitting an online title copy request form. Once you have submitted your online request form, a copy of your title will be sent out within the next two business days. To request a title copy, log in to Manage Your Account and see 'Request Documents' section.
I've recently moved and need to change the registration and title on my truck to reflect a different state. Can you send me my title?
A: Daimler Truck Financial can overnight the title to the State DMV branch or title agency working with you. Call the Customer Service Center at (800) 222-4221 to put in your request. To request a title copy, log in to Manage Your Account and see 'Request Documents' section.
My registration has or will expire and the IRP or DMV office wants the original title. Can you send me my title?
A: Daimler Truck Financial can overnight the title to the State DMV branch or title agency working for you. Call the Daimler Truck Financial Customer Service Center at (800) 222-4221 to put in your request. To request a title copy, log in to Manage Your Account and see 'Request Documents' section.
What information do I need to provide to get my title changed to a different state?
A: Call the Daimler Truck Financial Customer Service Center, to obtain a form outlining the required information. Required information includes the contact person's name, phone number and a physical address. In addition, you will also need to visit your local DMV branch to complete the necessary paperwork. You may be subject to additional fees. To request a title copy, log in to Manage Your Account and see 'Request Documents' section.
By state law, my leasing company is required to be listed on the title as my lessor. Can you send the title to my leasing company to handle this?
A: Daimler Truck Financial can forward the title by overnight mail to the state. Just contact us.
My vehicle is a lease vehicle. Do I need a Power of Attorney from Daimler Truck Financial to change the title from one state to another?
A: Daimler Truck Financial can forward the title and the Power of Attorney by overnight mail to the state. Just contact us.
State Title Information
For the states not listed below, Daimler Truck Financial holds the title until the account(s) has been paid in full.
State Original Title Held By
|South Dakota||Owner or Lienholder as requested|
|Wyoming||Owner or Lienholder as requested|
I know someone who wants to buy my truck. What do I need to do?
A: Call the Daimler Truck Financial Customer Service Center at (800) 222-4221 and request a Transfer of Equity individual application, have it completed by the interested party, and mail it back with a check for $100.00 (non-refundable application fee). Upon receipt, our Credit Department will review the application.
If you wish to expedite the process, Call the Daimler Truck Financial Customer Service Center at (800) 222-4221 and request a Transfer of Equity individual application be faxed to you, authorize a check by phone for $100.00 (non-refundable application fee), have it completed by the interested party, and fax it back. Upon receipt, our Credit Department will review the application. In either situation, we will contact you once a decision is made. For fleet customers with such a request, please contact Fleet Services at (877) 294-9679 for assistance.
I want to transfer my current account into my business name. What do I need to do?
A: Call the Daimler Truck Financial Customer Service Center at (800) 222-4221 and request a Transfer of Equity business application, complete in its entirety, and return with a check for $100.00 (non-refundable application fee). Upon receipt, our Credit Department will review the application. We will contact you once a decision is made. For fleet customers, please contact Fleet Services at (877) 294-9679.
Is the $100.00 application fee all that needs to be paid to complete a transfer?
A: After your transfer has been approved and we have received the required paperwork, we will require an additional transaction fee of $250.00. Title fees and taxes may also be required and will be communicated at this time.
I owe back payments. Will those be rolled over to the new owner?
A: All back payments and outstanding charges must be paid before the transfer is processed.
Can I assume that I am no longer responsible for this account after the transfer?
A: You (the original borrower) will be liable should the assuming party/parties default.
What other kinds of fees will I be charged?
A: This largely depends on the state in which the vehicle is titled and in which state the vehicle will reside. Some fees include, but are not limited to, the following:
Do I have to pay a sales tax?
A: Depending on the state and/or your tax exemption status, sales tax may be applicable to the transfer.
What kind of paperwork do I need to submit in addition to the credit application?
A: Depending on what type of business you are transferring to (Limited Liability Corporation, Corporation, Partnership, etc.), Daimler Truck Financial may ask you for additional documents which may include, but are not limited to:
Does Daimler Truck Financial provide financing for all of the engine repairs/rebuilds?
A: Depending on your credit status, you may pay a certain percentage as a down payment toward the rebuild.
I owe back payments. Will those be rolled over into the new account?
A: For qualifying customers and subject to credit approval, back payments may be rolled into the new contract.
Can you tell me what my new payments will be?
A: The new payment amount is subject to the terms and conditions that the Daimler Truck Financial credit department provides upon approval.
Does Daimler Truck Financial finance trucks sold at dealerships other than Daimler dealerships?
A: Daimler Truck Financial only finances vehicles sold through our authorized Daimler family of dealerships.
Can I get financing for my balloon payment?
A: Customers may be eligible to finance their balloon payment if they have sustained a good payment history and after all contract obligations have been met.
I currently have a vehicle that I'm leasing. I'm interested in buying it. Will Daimler Truck Financial provide financing for me to buy this vehicle?
A: Daimler Truck Financial can provide financing for a lease-to-retail transaction. You will need to complete a credit application and provide all additional required documentation.
What is the JumpStart Program?
A: JumpStart is a program designed to help customers who are currently experiencing financial difficulties for various reasons by offering them the option of lengthening their present contract term in order to decrease the monthly payment amount. This is not a refinancing program and limited customers may qualify. It's simply a way to help customers get through a tough financial bind.
Is the JumpStart Program available to all Daimler Truck Financial customers?
A: Customers that have a truck that is within the last five model years and who have made at least 18 regularly scheduled payments are eligible to apply for the JumpStart Program. Qualifying for the program is subject to Daimler Truck Financial credit approval.
Is the JumpStart Program available only to loan account customers?
A: Yes, only loan account customers who meet the criteria may apply for the JumpStart Program. However, subject to Daimler Truck Financial credit approval, lease account customers may request to convert their account to a loan.
Does Daimler Truck Financial offer a grace period for customers who submit their payment after the due date?
A: You are responsible for making your payment on or before your due date per the conditions stated in your contract.
If the last day of your grace period falls on a weekend or holiday, can I pay without getting a late fee on the next business day?
A: Payments must be made on the business day previous to the weekend or holiday to avoid a late fee.
If my payment is postmarked on the due date, will it be considered late?
A: Daimler Truck Financial must receive your payment by your due date or within your grace period. Otherwise, it will be considered late and a late charge will be assessed to your account.
How is the late charge calculated?
A: The late charge will be calculated as a percentage of the unpaid amount or some other method, based on the terms stated in your contract or lease agreement.
I plan on paying off my account with a money order, cashier's check or wire transfer. When can I expect my title after that?
A: When you pay off your account in full with certified funds (i.e., money order, cashier's check, wire), Daimler Truck Financial will release the title within five business days.
I plan on paying off my account with a personal or business check. When can I expect my title after that?
A: Titles are released via FED EX overnight from the account within 2 business days from the payoff posted date.
Another entity/individual plans to pay off my retail account. Will I get my title?
A: For retail accounts that are paid off by a third party, Daimler Truck Financial will release the title only to the customer. In order for the third party to receive the title, Daimler Truck Financial must receive proper written authorization from you. You can obtain a Title Release Authorization form here or by calling the Daimler Truck Financial Customer Service Center.
Can I make a payment over the telephone with a check?
A: Check payments can be made over the phone. Depending on the state in which the unit was purchased, there may be a fee of $10.00. Funds must be readily available in your checking account. Please have the specified check in front of you so that you can record and recite your name, address, routing number, account number and payment amount from the specified check. Once this payment has been received, you will receive a confirmation letter in the mail or you can provide an email address to receive an email confirmation.
When will the funds be withdrawn from my checking account if I pay by phone?
A: Funds are requested from your bank the same-day, if received prior to 3:00 P.M. CT, and are usually withdrawn within 48 hours of the phone transaction.
When will the payment be credited to my Daimler Truck Financial account?
A: These payments are posted within two business days and are effective on the day of posting to the account (business days exclude weekends and holidays). If you request a phone pay after 3:00 P.M. CT of the tenth day of your grace period, you will be assessed a late fee. Therefore, consider this when discussing your payoff balance.
How can I confirm that the money has been withdrawn from my checking account?
A: You can contact your bank and inquire if and when an Auto-Debit in your payment amount has been withdrawn from your account. (Ask your bank specifically if the Auto-Debit occurred and do not refer to a check number, since the transaction is an Auto-Debit.)
What date do I use when making a payment online?
A: To avoid late charges, use the date in which you are making the online payment and not your payment due date.
How long will it take to post to my Daimler Truck Financial account?
A: The payment will post to your account the next business day, but you should allow 3-4 business days for the payment to appear on online.
My payment is past due and the system will not allow me to access my account. Why?
A: If your account is 45 or more days past your due date, you will not be able to access your account online and make a payment. Please contact Daimler Truck Financial by phone regarding your account.
How do I make a payment online?
A: To make your payment, you will need to:
1. Log in to your Daimler Truck Financial account
2. If you have not yet registered your account online, you will need to sign up. Follow the account registration information on the My Account login page. Note that you must have a valid online account prior to being able to make payments online.
3. Select the contract number for which you need to make an online payment.
4. Click on Make Online Payment.
5. Enter your bank account information, payment amount, and e-mail address. You will receive a payment confirmation via e-mail.
What should I do if my truck is stolen or involved in an accident?
A: All thefts must be reported to your insurance carrier and to our Customer Service Department at (800) 222-4221. An authorized Daimler dealership should repair damages. Fleet customers, please contact Fleet Services at (877) 294-9679.
Why did the repair check from my insurance company come payable to me and Mercedes-Benz Financial Services USA LLC or Daimler Trust?
A: Because Mercedes-Benz Financial Services USA LLC or Daimler Trust are listed as the additional insured and loss payee, insurance checks for repairs should be jointly issued to one of these parties and you. To speed up the release of your vehicle from the body shop, there are two options:
Daimler Truck Financial
c/o: Insurance Specialist
P.O. Box 901
Roanoke, TX 76262
Mercedes-Benz Financial Services USA LLC
c/o: Insurance Specialist 2nd Floor
13560 Heritage Trace Parkway
Fort Worth, TX 76177
What if my unit is declared a total loss?
A: If your unit is declared a total loss, it must be reported to the Daimler Truck Financial Customer Care Center at (800) 222-4221. If you have received the insurance check for the total loss, you must endorse the joint-payee check and promptly send it to Daimler Truck Financial, Payment Processing (the same address you send your payments to). Fleet customers, please contact Fleet Services at (877) 294-9679.
What if I change insurance companies?
A: If you're renewing, canceling or changing carriers, have your agent send a copy of your new policy or binder to Daimler Truck Financial immediately to the address below. The "loss payee" and "additional insured" names should be listed as Mercedes-Benz Financial Services USA LLC for loans or Daimler Trust for leases. Cancellation notices must be received by Daimler Truck Financial within 30 days of the effective date.
Can I buy a repossessed truck from Daimler Truck Financial?
A: Daimler Truck Financial does not resell its repossessed vehicles to the public. Contact your local Daimler Truck or Bus dealership today to inquire about their inventory of Daimler Truck Financial repossessions.
Can I request the interest scheduled to be paid on my account for the past few years?
A: Daimler Truck Financial can provide you with a yearly interest letter for the previous year on an active account. You can also obtain this information by calling the Customer Service Center or submitting a request for your Year-End Interest letter. To request a Year-End Interest letter, log in to Manage Your Account and see 'Request Documents' section.
Can I request the Year-End Balance from a previous year?
A: Daimler Truck Financial can provide your Year-End Balance on an active account. You can call the Customer Service Center or submit a request. To request a Year-End Balance letter, log in to Manage Your Account and see 'Request Documents' section.
Does Daimler Truck Financial automatically send any tax information to me at the end of the year?
A: Daimler Truck Financial sends out a yearly interest letter to all customers each year for the prior fiscal year.
How can I find out if I'm tax exempt?
A: Contact your local state DMV office, ask for details about your tax exemption status or contact your accountant or CPA.
If my tax bill was mailed to Daimler Truck Financial, will Daimler Truck Financial forward the tax bill to me?
A: Daimler Truck Financial can copy and forward all tax bills received from the tax collectors for your Daimler Truck Financial account. Just contact us.
I am interested in financing my truck through Daimler Truck Financial. Can you provide information on financing options, rates, etc.?
A: Please see the home page of our website for existing special offers and contact a dealer to find out what customized solution can be created for your business's needs.
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